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ABOUT OUR ADVICE & INFORMATION SERVICE

Our community advisors are able to help with a wide range of information and support including help with benefits, housing, form filling, debt, utility and other bills, access to healthcare services, local authority issues, and many more. If the issue requires specialised help we can facilitate support from Citizens Advice and/or Shelter.

We work on a strict appointment-only basis to ensure that everyone gets fair attention. Please click the link below to request an appointment with one of our advisors.

On location in North Kensington or Paddington or by phone

By appointment only

WHEN & WHERE WE CAN HELP YOU

7 Thorpe Close

MONDAY: 1pm - 3pm

TUESDAY: 10am - 3pm

WEDNESDAY: 1pm - 3pm

Arabic & Somali

The Stowe Centre

TUESDAY: 10am - 3pm

WEDNESDAY: 10am - 3pm

Somali

By Phone

TUESDAY: 10am - 3pm

THURSDAY: 10am - 3pm

Arabic & Somali

WHAT WE CAN HELP YOU WITH

We CAN help you with:

  • Housing enquiries

  • Benefits applications and problems

  • Council tax questions

  • Utility accounts

  • Paying bills

  • Local Authority queries

  • Debt problems

  • Form filling / applications

  • Complaints

We CAN'T help you with:

  • Immigration problems

  • Complex or significant debt

  • Legal advice

  • Medical advice

  • Complex tax problems

  • Booking holidays

  • Making large purchases

  • Applying for credit

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